The "ADI Story" developed
through numerous presentations that I was asked to give to our customers.
In August of 1988, I was invited to share our efforts by the Conference Board's US
Quality Council. The audience was a a group of Chief Quality Officers from
the leading US companies implementing TQM. There could be no tougher audience
with which to debut. The presentation was very well received and I was
soon invited to become a founding member of the Conference Board's Quality
Council II. That
encouraged me to share our experience with others through participation in
appropriate conferences.
In January of 1989, I presented the Analog
Story at an APICS conference held at Babson College and chaired by Prof. Ash Rao
(see: January 1989
APICS/Babson presentation with transcript). A few days after that conference, I created the following slide to better explain how data
cascaded through the various scorecards that we employed:
Analog had two principal non-financial
databases: the order entry system and the manufacturing lot travelers (the
documentation that moved with the in-process inventory). From these databases, data was extracted to provide reports for
tracking delivery performance, yield by product and process step, etc.
These reports than provide results for the Division Scorecards, which in turn
were aggregated to produce the corporate scorecard. Over time, the reports
that provided the inputs to the division scorecards began to take on the
appearance of scorecards themselves, as this method of providing organizational
focus became of increasing perceived value. In this way, specific
scorecards supporting division scorecard metrics began to appear. These
included, for example, the yield scorecard, ppm scorecard, and time-and-cost to market
scorecard.
Telling the Analog Devices story
to hundreds of our customers throughout the world became a major part of
my job responsibilities. I was also invited to tell share Analog's
experience at many business conferences. I've included approximately
annual snapshots of that continuously evolving
Analog Devices Story presentation (with transcripts) covering the
years of 1989 through 1991.